Returns

To begin the return process, please Contact Us.

For a detailed description of our return and customer service process, select the option below that best addresses your needs.

Products purchased at www.proctorsilex.com:

• I purchased the product online from www.proctorsilex.com and I think the product might be defective

  It has been LESS than 60 days since I bought my product:
  Email us or call 1-877-474-1122 to discuss your issue. If we conclude your product may be defective, we will send you a postage-paid label so you can send the product back to us. When we receive your product and confirm it is defective, we will either send you a replacement product or refund your money.

  It has been MORE than 60 days since I bought my product.
  Email us or call 1-877-474-1122 to discuss your issue. If we conclude your product may be defective, it is likely that your purchase is still covered under the product warranty. Click here to find the Use & Care booklet with detailed information about your product warranty.

• I purchased the product online from www.proctorsilex.com and I changed my mind

  It has been LESS than 60 days since I bought my product.
  Email us or call 1-877-474-1122 to discuss your issue. We will need to provide you a return authorization so we can accept your product when you send it back to us. Upon receiving the product in its original, unused condition, we will refund your money, minus the original shipping cost.

  It has been MORE than 60 days since I bought my product.
  We are sorry, but we can only accept returns for products received within 60 days of purchase.

Products Purchased Elsewhere:

• While we cannot accept returns for products purchased from other retailers or resellers, we can give you guidance to make it easier. Select the option below that applies to your situation:

  I purchased from another source and I think the product might be defective.
  Email us or call 1-877-474-1122 to discuss your issue. We may be able to troubleshoot your problem and save you the time and expense of returning your product. If we cannot effectively troubleshoot your problem, contact the company where the product was purchased to determine if you are eligible for a refund. Return policies vary according to store type and time of year. In general, it is best to begin the process as soon as possible.

  I purchased from another source and I changed my mind.
  Contact the company where the product was purchased to determine if you are eligible for a refund. Return policies vary according to store type and time of year. In general, it is best to begin the process as soon as possible.