Frequently Asked Questions

The scale is overloaded. The maximum capacity of the scale is 330lbs (150kg).

The batteries may be installed incorrectly or the batteries need to be replaced.

Please make sure there are batteries in the unit and they are not low.

The batteries are low. Replace with 2 AAA batteries.

No, there is no way to calibrate this scale.

Flip the scale over and press the (KG/LB) button.

For the most accurate readings, do not place scale on soft surfaces such as carpet.

The weighing platform is about 11inches x 12 inches (28cm x 30.5cm)

Use a soft, damp cloth to wipe down the surface. Do not submerge in water or use abrasive cleaners.

The maximum capacity of this scale is 330lb (150kg)

First, allow Airpot to cool (if needed). Next, remove the pump and lid. Wash lid and removeable pump in hot, soapy water. Rinse and dry. Add hot, soapy water to thermal pot line. Pour out, then rinse with water and air dry.

No, this is a non-eletric product.

No, the Airpot keeps the liquid in it hot or cold depending on what the temperature is when placed inside the Airpot. It does not warm or chill the liquid inside the Thermal Pot Liner.

Yes. Always cover ice with a liquid and process in small batches, using the highest speed available, and pulse until satisfied with texture.

Jar, Lid, cutter assembly, and filler cap.  Refer to your Use and Care guide for a complete list.

Unplug the blender, place the blender jar on the base and turn the handle counter clockwise to loosen.

It differs among models and types of material used for your specific blenders. It is best to check Use and Care manual, available on the Proctor Silex Use and Care page. Never use your dishwasher’s Sani Cycle, it heats to extremely high temperatures and may damage even dishwasher safe parts.

The glass jar is top rack dishwasher safe. Dishwasher use may, however, cause the plastic container to "cloud." This is normal.

The cutting unit is not dishwasher safe and should be washed with hot soapy water.

Helpful Hint: While the container is dishwasher safe, for best long-term use and care you should hand wash and dry it.

Model number, type number, series code and wattage information is located on the rating label. The rating label is located on the bottom or rear of your blender motor housing. It may be found on a sticker or engraved into the plastic.

The watts are determined by multiplying the amps by the volts.

Yes. Always process in small batches and Pulse on and off (limiting run time) until mixture is at its desired texture. Helpful Hint: Stop and shake or stir container often.

Yes. Always process in small batches and Pulse on and off (limiting run time) until mixture is at its desired texture. Helpful Hint: Stop and shake or stir container often.

Process in small batches.

Cut food into small pieces and drop in container

Cover with cool water

Use the High speed and pulse, shake or stir often

Drain

Styrene or glass

They are made of stainless steel.

The gasket is made of EPDM rubber. It is made from material approved for food contact by the FDA, Food & Drug Administration, and by NSF, National Sanitary Foundation.

No. Internal parts (for your safety) are not available. Please contact Customer Service for further assistance.

A "smoking motor" is usually caused from binding between the cutting unit clutch and the cutting assembly which connects to the motor. Unplug the blender and allow to cool. Once the blender is cool, check the cutting assembly (see the Use and Care instructions for your model for a parts diagram) to see if the blades "spin freely." Be careful, the blades are sharp. If the blades do not spin freely, the cutting unit needs to be replaced. Once the blender base (without container) is cool, plug it in and turn it on to see if it works properly. (If the unit was not turned off when the cutting unit locked, the motor could be damaged.)

New units sometimes burn off excess varnish/oils from the manufacturing process. This is normal and the smell should go away. If the smell does not go away after the first couple of uses, discontinue using the blender.

The speeds give flexibility in the amount of power allowed from the motor to satisfy a variety of blending applications.

Helpful Hints:

Our Home Economist says that she uses High and Pulse for almost everything.

On 350W – 6, 7, 8 and 10 speed blenders there is about 500 rpm difference between each consecutive button, and about 2500 rpm difference from LO to HI. On 450W – 10, 12, 14 and 16 speed blenders there is about 300 rpm between each consecutive button, and about 2500 rpm difference from LO to HI.

The blender pulls a higher wattage the first few seconds that it is turned on. This is Peak Power and is important because the first few seconds are the most strenuous on the motor.

Unplug your unit. Once it is completely cool, remove the chafing dishes, lids and the chafing dish holder. The chafing dishes and lids are dishwasher-safe in the top rack of the dishwasher. Wash the chafing dish holder in hot, soapy water. Rinse and dry. Then wipe the warming tray surface with a soft, damp towel and dry. Do not use steel wool, scouring pads, or abrasive cleansers on any part of this ppliance. Never use sharp or pointed objects for cleaning. NOTE: DO NOT use the "SANI" setting when washing in the dishwasher. The "Sani" cycle temperatures could damage your appliance. 

The warming tray base is ideal for placing shallow pans right out of the oven to keep foods warm and ready to serve. It's also perfect for keeping entrees warm while preparing other foods or for serving.

The adjustable temperature range is 60°–85°C (140°–185°F).

Yes, you can use the provided chafing dishes, your own dishes, or place food directly on the surface.

Yes, you can use the chafing dishes in the oven. After removing, allow the dishes to cool slightly before placing the lids on the dishes.

Depending on your model either raise the lever to its highest point and push the lever to the right or left until it pops out of its locked position or press the eject button and remove the face or lever for cleaning.

Ensure the can is properly positioned in the can opener.  The can should be placed under the can guide arm with the lid between the drive gear and blade.

Yes. The can should be held, particularly if you have a short can opener. Opener may have to be held over the side of the counter.

Yes. When the can starts turning.

Ensure the can is properly positioned in the can opener.  The blade does not pierce the can until the lever is depressed to activate the cutting operation.

Yes

Place knob on back of lever into large end of keyhole, then push left or right (depending on your model) until it stops.

Rinse under water or check your product's Use and Care guide for dishwasher recommendations

110V

No, pop top cans must be opened with the Multi-tool.

Removable parts may be washed in hot, soapy water or placed in the TOP rack of the dishwasher.  Wipe the base with a damp cloth.  All parts fit together for easy storage and the base has a convenient slot around the bottom of the unit for wrapping the cord.

This juicer is designed to juice citrus fruit.  Use the large reamer for juicing oranges and grapefruit.  Use the smaller reamer for juicing lemons and limes.

To get started, rub the fruit between the countertop and the palm of your hand, then cut the fruit in half, going across the sections.  Press the cut side down on the reamer and the motor will start.  Lift the fruit off the reamer to stop the motor.  For maximum juice yield, the fruit should be at room temperature. 

Use approximately 1 tablespoon (15 ml) of grounds for each cup of coffee being made.

Grinder should be cleaned between grinding coffee beans and grinding flavored coffee beans.

Cover can become etched or cloudy as a result of grinding. This is normal.

Yes. You should unplug all countertop electric appliances when finished using. Unplugging the unit will disable the clock; however, it is not intended to be the principal time keeping device in the home.

The standard serving size for coffee is 5 ounces, not the 8 ounce cooking unit of measurement for volume. Once hot water reaches coffee grounds, the grounds expand and absorb some of the water as coffee is brewing.

175°-185°F is the standard brew and keep-warm temperature for coffee.

If water is overflowing, the water reservoir may be overfilled. There is a drain hole in the rear of the coffeemaker to prevent overfilling. If the overflow is coffee, you may have used more than one tablespoon of coffee per cup of water or not fully seated either the brew basket and/or the carafe underneath the brew basket. Make sure you have correctly aligned the brew basket and the carafe and are using the correct amount of coffee grounds. Overflowing may happen more frequently with decaffeinated, flavored and finely-ground coffee. Overflowing may occur if the paper filter collapses inside the brew basket. Use a good quality paper filter. Try using a different paper filter. Not all filters will drain at the same rate.

Try using a different type or amount of coffee. Even the same coffee from a different batch/bag/date will yield different results.

The warming plate is not designed to reheat cold coffee.

*Tip: The best way to reheat cold coffee is in a mug in a microwave. Do not pour cold coffee back through the coffeemaker’s water reservoir – it will cause a blockage within the element and damage the coffeemaker.

No. Never place the carafe on a stovetop or in the microwave.

It is normal for a coffee maker to produce gurgling and boiling sounds near the end of the brew cycle as the last of the water cycles. This sound may also be heard anytime the unit is turned off and back on.

Yes. However, if there is water in the reservoir, the coffee maker will begin a new brew cycle.

The 1-4 cup mode slows the brewing process in order to get the full flavor of the coffee without having to use more coffee grounds.

Model number, type number, series number, and wattage information are located on the rating label, which is on the bottom or rear of your coffee maker. It may be a sticker or engraved into the plastic.

Watts are determined by multiplying the amps by the volts.

It depends on the model. Refer to your product's Use and Care guide for the complete list of replaceable parts.

Place empty carafe on Keep-Hot Plate and place empty filter basket into coffee maker. Firmly close rotating filter cover.

Refer to your Use & Care guide for tips specific to your coffee maker. Pour one pint of plain white vinegar (or coffee maker cleaner and descaler) into the reservoir.

Turn ON coffee maker.

After 30 seconds turn OFF.

Wait 30 minutes to allow the vinegar to clean. Then turn ON again. When the brew cycle is finished, turn OFF.

Empty carafe and rinse. Pour one carafe of cold water into the reservoir. Place carafe on Keep-Hot Plate.

Turn ON. When the brew cycle is finished, empty the carafe. Repeat this process with one more carafe of cold tap water.

Turn OFF when complete.

Wash carafe and filter basket before making a beverage.

Cleaning prolongs the life of the coffeemaker. If you use your coffee maker daily, you should clean it monthly. 

Our glass and stainless coffee maker carafes are top-rack dishwasher safe as are the brew baskets, pod baskets and brew baskets, but always check the Use and Care guide for detailed cleaning instructions.

No. We do not intend for coffee makers to be repaired. Internal parts are not sold to consumers.

1. Plug into outlet.

2. Pour 1/2 cup (118 ml) of plain white vinegar and 1/2 cup (118 ml) of cold water into reservoir.
3. Place a cup underneath to catch the water/vinegar solution.

4. Press the BREW button once. After 30 seconds, unplug unit and allow vinegar to clean. After 30 minutes, plug in unit and allow it to finish the brew cycle. When brew cycle is finished, wait for unit to cool. Empty cup and rinse. Repeat steps 1–4 with 1 cup (237 ml) of cold tap water.

5. Unplug unit.

6. Routine Cleaning of the Needle: The needle is located in the lid of the coffee maker. Bend a small paper clip as shown; insert the tip of the paper clip through the hole/eye of the needle and up into the needle to ensure grounds have been removed. Brew 2 or 3
times with cold water to make sure grounds have been removed from the piercing needle.

7. Wipe exterior of unit with a damp, soapy cloth.

8. The removable single-serve pack holder, brew basket, and removable holder for ground coffee are all dishwasher-safe.

9. Push cord into the back of the coffee maker for easy storage.

NOTE: DO NOT use the “SANI” setting when washing in the dishwasher. “SANI” cycle temperatures could damage your product. w CAUTION Cut Hazard. Removable single-serve pack holder has a sharp blade. Use caution when handling.

Poor water quality. Use filtered or bottled water.

Soft water causes poor coffee extraction which leads to poor tasting coffee.

Too much water was added or too little coffee grounds. Change the ratio of coffee to water.

Pour coffee quality/freshness.

The cooking surface is about 13inches (33cm) in diameter.

The temperature control is set too low. Move the temperature control to a higher number heat setting. 

The temperature control is set too high. Move temperature control to a lower number heat setting.

The appliance can reach temperatures up to 446F (230C)

Plug the unit in and lightly spray the surface with cooking spray. Pour the crepe batter on the surface and spread out with the Batter Spreader. When the one side has cooked, use the provied Spatula to flip the crepe.

Most heating appliances produce an odor and / or smoke when used for the first time. If there is an odor, do the following steps: Plug the unit into an outlet, and move to temperature "8". After 5 minutes, this odor should not be present anymore.

Make sure the crepe maker is unplugged and completely cool, then wipe the base with a damp cloth and remove any residue with a paper towel. You can also wipe the cooking surface with a soft, damp cloth. Allow the cooking surface to completely dry before storing. You can wash the batter cup, spatula, and batter spreader in the top rack of your dishwasher.

Removable parts may be washed in hot, soapy water or placed in the TOP rack of the dishwasher.  Wipe the base with a damp cloth.  All parts fit together for easy storage.

Our food choppers range in size from 1.5 - 3.5 cups, depending on the model.  Capacity will be lower when processing liquids.

Do not process raw meat, coffee beans, whole squares of baking chocolate, or whole, hard spices in the chopper. This could damage the blades.

You may chop onions, peppers, carrots, nuts and more.  Easily make bread or cookie crumbs.  Mince garlic, parsley, basil, cilantro and chives. Puree cooked fruit or vegetables for sauces, soups or baby food.

Some models include an oil dispenser for emulsions.  This feature allows you to slowly add oil into the bowl when making salad dressings or other emulsions.  Simply pour oil through the dispenser in the lid while processing .

Using the pulse feature lets you control how processed the food gets.  We suggest holding pulse for one second then release.  Repeat as needed until the desired result is obtained.

1. Unplug. Allow handheld steam to cool.

2. Turn the water reservoir fill cap counterclockwise to open and remove. While holding the handle, slowly turn the steamer upside down to drain any remaining water from the water reservoir. Place cap on the opening and turn clockwise to close.

3. Store the steamer in an upright position with the cord wrapped around the base.

• No water in the reservoir. Add cold water to MAX fill line and follow “How to Use” on this page.

• Handheld steamer is not plugged into an outlet. Plug into outlet. Buildup of white spots on heating block.

• Follow directions for “How to Remove Mineral Deposits”

How to Remove Mineral Deposits

1. Turn the water reservoir fill cap counterclockwise to open and remove. Add 100 ml white vinegar and 100 ml water to the reservoir through the opening. Place cap on the opening and turn clockwise to close. Plug into outlet.

2. Press the ON (I) switch. Wait until the mixture boils and the steam is coming through the steam holes.

3. Let boil for 2 minutes. Press the OFF ( ) switch and unplug. Let cool completely. Remove fill cap and empty the reservoir. Let cool before adding the fill cap.

When you're done cooking, turn the variable heat power cord control to MIN and unplug it. When the griddle has cooled compoletely, remove the power cord. Then remove the drip tray by lifting up and pulling out. Clean the griddle and drip tray with hot, soapy water, using a plastic or nylon scouring pad. Rinse it and dry. The drip tray may be washed in the top rack of the dishwasher. You can also clean the variable heat power cord with a damp cloth. Do not use metal scouring pads or abrasive cleaners because they will damage the nonstick coating of the griddle.

• For best results, space foods evenly on the griddle and do not overload the griddle.

• Only use wooden or plastic cooking utensils to prolong the life of the nonstick coating.

• Do not place any pot, pan, or dish on the nonstick griddle surface.

When you've finished cooking, make sure that the skillet is turned OFF and unplugged. Once it is completely cool, clean it with hot, soapy water, using a nylon scouring pad. Rince it, then dry. The skillet and lid may also be washed in a dishwasher. Make sure not to use metal scouring pads or abrasive cleaners. These will damage the nonstick coating. If necessary, wipe the temperature control and cord with a damp cloth and then wipe dry.

• For thorough blending, move Blade up and down in mixture until smooth.

• For best mixing results, use tall, deep containers.

• To use the Hand Blender in a saucepan, be sure to remove the pan from the stove, since the Hand Blender is not designed for use over a heat source.

• To puree foods, a certain amount of liquid is needed. Add cooking liquid, broth, juice, milk, or cream until desired consistency is reached.

1. Unplug unit from outlet.

2. Place hot, soapy water into a deep container, such as a pitcher. Submerge Shaft into the container and run Hand Blender for 30 seconds. Rinse Shaft with water; then dry.

No, this appliance is not intended to chop ice. Add ice to beverage after blending.

No, this appliance is not intended to beat egg whites

Not necessarily. Usually you will not be able to hear the changes other than from low to high.

All accessories are either chrome plated or stainless steel and can be placed in the dishwasher or hand-washed.  Hand washing and drying immediatley will prolong the life.

Check the shafts of your beaters, if they are different ensure you are inserting them in the correct opening.  The Larger holer at the bottom of the hand mixer takes the shaft with the ring on the bottom. The smaller hole recieves the beater without a shaft.  Ensure your beaters are locked into place by hearing a snap after insertation.

Traditional beaters are chrome plated steel while twisited wire are stainless steel.  They both provide good mixing action and are great choices for your mixer.

Yes, we do offer the attachments as separate, replaceable parts.

Yes, you can mix in smaller dishes with only one beater

110V

Yes

When mixing it is best to add ingredients slowly, i.e. one cup of flour at a time.  Also start on the slowest speed and gradually increase once mixture is partly blended.

Increase your mixers speed to increase the beaters motion through the substance.  Also try spliting the recipe into smaller batches.

NO! Never do a double batch of any recipe with a hand mixer.  It puts too much of a load on the mixer.

• Use a large mixing bowl so that the ingredients spread out for easier mixing.

• Butter and margarine should be warm, but soft enough to hold an indent when pressed with fingers.

• Add flour 1 cup (237 ml) at a time, mixing thoroughly after each addition.

Use the Bowl Rest while adding ingredients or checking a recipe.  The mixer will stabilize on the side of the bowl, freeing up your hands.

LOW speed is for folding or mixing in dry ingredients.  Use medium speed to cream butter and sugar, most cookie doughs, and most packaged cakes, frosting, mashed potatoes and kneading dough.  Use high speed for beating egg whites or whipping cream.

Read our article for more detailed information on which speed you should use. 

1. With hot pot unplugged, empty out any remaining liquid or food.

2. Wash inside of hot pot with warm, soapy water and rinse with warm water after each use. Do the same with the cover.

3. Do not clean heating surface with an abrasive scouring pad or powder; doing so will damage the nonstick coating.

4. To clean exterior of hot pot, wipe with a damp cloth. Do not use abrasive scouring pads or powders since they may scratch surface of hot pot.

5. To avoid scale/lime deposit buildup, empty water out of hot pot after each use.

• Never immerse hot pot in water or other liquids.

• Never overfill hot pot. Do not allow water or liquid to run over top or down sides.

If your hot pot is accidentally plugged in without being filled with liquid or food, or is allowed to boil dry, the hot pot will cycle continuously, turning off, cooling down, and turning back on.
You should:

1. Unplug the hot pot and wait about 15 minutes for the heater to cool down.

2. Refill the hot pot; then use as normal and check that the hot pot functions correctly.

Yes, when heating milk or cheese-based soups, set control knob to middle heat setting to prevent scorching. Stir often.

As a safety precaution, units that do not have on/off switches should be unplugged from the outlet first.
Example: If the cord was unplugged from the unit and it was dropped on a wet surface, it would be unsafe. If the cord was first unplugged from the wall outlet, there would not be a safety hazard.

No. The Use and Care Safeguards section covers standard UL requirements. These grills don't need an on/off switch. Simply remove the cord from the outlet, then disconnect the prong from the grill.

Depending on your model, the 2 cooking surfaces reference the upper and lower grill plates.

The coating is an industry standard nonstick coating.

Yes, the grill and the drip tray (base) are dishwasher safe.

Phenolic, a hard plastic that is heat resistant, or aluminum (depending on your model).

Die cast aluminum with a nonstick coating.

Yes, our Home Economist tested, and it proved to ease the cleanup process and not harm the grill or base.

If your grill came with a standard plug, a variable temperature plug cannot be used.

Yes, and the bags make cleanup easy. Make sure to turn the bag over at least once halfway through the cooking cycle to prevent burning.

NO, use only clear water in the reservoir unless directed otherwise in the Use & Care instructions.

Never iron over zippers, pins, metal rivets, or snaps, since these may scratch the soleplate.  To clean occasional buildup on the soleplate, wipe with a sudsy cloth. Do not use abrasive cleansers or metal scouring pads.  Always store iron upright in the heel rest position.

The light is a power on light, and it will remain on while unit is plugged into a power outlet. ALWAYS UNPLUG THE IRON AFTER USE.

Store the iron in the upright position, never wrap the cord around the iron and empty all water from the iron. It is best not to store the iron in dust prone areas such as a laundry room where dust can settle in the opening of the water reservoir; dust will eventually cause blockage and prevent the iron from steaming.

Pumping the "Blast of Steam" button will cause the chamber to flood and the unit will leak or drip water from the vents. Press button twice, allow the blast of steam to evaporate, then repeat.

Please use ordinary tap water. If you have extremely hard water, alternate between tap water and distilled water for use in the iron.

Some irons have an Automatic Shutoff feature. There are several ways the automatic shutoff feature works. Try the following:

• Turn unit off, unplug the iron from the outlet and plug back in, turn unit on.
  
  
• Press the reset button on the control panel.
  
  
• Rapid movement of the iron (a quick shake).

The average iron light pulls .001 total amps.

The iron must preheat for 5 minutes to allow the thermostat to stabilize, and it must be set on the proper temperature for the type of fabric you're ironing.

"Things that may contribute to this:

1) Sole plate is not hot enough (Turn temperature control dial to desired temperature. Allow 2 minutes for iron to reach desired temperature)

2) Using distilled or soft water in the iron (Please use ordinary tap water. If you have extremely hard water, alternate between tap water and distilled water for use in the iron)."

Nylon 240F, Silk 275F, Polyester 310F, Rayon 330F, Wool 360F, Cotton/Linen 375F. Remember: The average temp. may vary 15 degrees F (+ or -)

Leaving water in the iron when not in use may result in rusty looking steam.

Accumulation of minerals in water can block steam vents, preventing water from dripping into the steam chamber.  To clean steam vents before first use, prepare iron for steam ironing and then iron over an old cloth for a few minutes while letting the iron steam.

Pump the "Spray" button several times to "prime the spray.

None. We recommend against making any type of "repair."

Model number, type number, series code and wattage information is located on the rating label. The rating label is located on the heel (end) of your iron.

Wattage is shown on the Packaging and also on the iron rating label. Rating label is located on the heel (end) of your iron

None. We recommend against making any type of "repair." There are no replacement parts for irons.

This is because each of our irons is factory-tested to ensure quality product performance.

All of our kettles are completely BPA free in all food zones.

The kettle lifts off base for cordless pouring.

The included mesh filter helps prevent mineral scale from hard water from being poured out of the kettle.

The blades are 6.5 inches long.

No, the blades cannot be sharpened.  The blades are serrated and should stay sharp under normal usage with no sharpening required. 

The blade release button pushes forward to release the blades so you may then pull them out gently by grasping the plastic guard near the handle.

Yes, depending upon the texture of the food and the length of time used. If the handle becomes too warm, unplug the knife and allow it to cool for a few minutes before using again.

The cord is 5 feet long to provide plenty of reach.

Clean milk frother after each use.

1.Unplug base from wall outlet. Wash lid and attachments in hot, soapy water. Rinse; then dry.

2. Hand wash inside of pitcher withhot soapy water. Rinse; then dry.

3. Wipe the outside of the milk frother with a damp cloth.

NOTICE: To avoid damaging the milk frother and voiding your warranty, do not use any abrasives on inside or outside of pitcher.

If you use the milk frother five times in a row, it will automatically shut off for 5 minutes. ON/OFF ( ) button will flash in blue. When flashing stops, the milk frother is ready to use.
NOTE: We recommend 1 minute to cool between uses.

• Any type of milk can be used. Different milks produce varying amounts of froth.

• Frothing incorporates air into the milk which sweetens the taste of milk.

• Fat-free milk produces the most froth.

• Use whatever milk you like best in your coffee.

• Always use cold, fresh milk for frothing or warming.

• Any coffee or tea drink you make can be served hot or iced

Add flavored syrups to change the flavor of your coffee or tea drinks.

Spoon the froth onto the surface of your coffee drink. Use the spoon to hold the remaining froth in milk frother, while pouring milk into your coffee. The milk will mix with the coffee, leaving the froth on top.

Top any frothed drink with a sprinkle of ground cinnamon, powdered or shaved chocolate, nutmeg, or chocolate or caramel topping.

The U.S. Food and Drug Administration (FDA) establishes requirements for food contact surfaces to ensure that they are safe for their intended use. Our products comply with all applicable FDA requirements. For more information, please visit https://www.fda.gov/food/chemical-contaminants-food/authorized-uses-pfas-food-contact-applications. The California and Colorado laws provide transparency to consumers about their cookware products, and Hamilton Beach shares this same commitment to transparency. If you have additional questions, please contact Customer Service at https://www.proctorsilex.com/customer-service.

AB 1200 is a California law that requires manufacturers of cookware to provide labels and websites to inform consumers of certain chemicals that may be used on the surface of cookware or its handle. The law requires labels on cookware to list chemicals used in the product formulation and provide links to California’s information on these chemicals.

HB 22-1345 is a Colorado law that requires manufacturers of cookware to provide labels and websites to inform consumers of the use PFAS chemicals on the surface of cookware or its handle. The law requires labels on cookware to list PFAS use in the product formulation and provide information on the function of PFAS on the product.

If you clicked through to the information website directly from your product’s page, your model number should be pre-filled in the box. If you did not click through from the product’s page or for some other reason the search box was not pre-filled with your product’s model number, please enter it into the search box and press the “search” icon. Your product’s model number can be found on the product display page under the product name. Also, the model number can be found on (i) the product, at the rating label located on the bottom or rear of the product; and (ii) one or more panels on the packaging, usually above the UPC barcode.  If you have any difficulty or questions, please contact Customer Service at https://www.proctorsilex.com/customer-service.

Unplug your rice cooker and let it completely cool. The cooking pot and lid are both dishwasher-safe. The steamer basket and divider, rice measuring cup, and paddle are dishwasher-safe for the top rack only. Make sure not to use the "SANI" setting when washing these in your dishwasher. The "SANI" cycle temperature could damage your product. You can wipe the base of your rice cooker with a soft, damp cloth and let it dry. 

Your cooker may not be plugged in. Make sure your rice cooker is plugged into a properly operating electrical outlet.

Not enough water/cooking liquid. Follow package directions.

Too much liquid added to cooking pot. Reduce liquid.

Lid and body: Lid is made of aluminum and the body is powder-coated steel.

Insert pan: Steel with FDA-approved Porcelain Enamel.

Lift Rack: Plated Steel.

The heating element is a wrap around element and is located within the inner wall.

On the bottom of the unit.

The metal clips serve as a lid holder, and are on each side for left- and right-handed use.

Unplug your sandwich maker and let it cool. Once it's completely cool, wipe the cooking grids and the outside of the unit with a damp, soapy cloth. Rinse the cloth and wipe the grids again. Make sure not to use steel wool, scouring pads, or abrasive cleaners on any part of the unit. Once you're done cleaning, wrap the cord around the feet of the unit and lock the lid. You can now store it upright. NOTE: Any service requiring disassembly should be performed by authorized personnel.

• Always preheat the sandwich toaster.

• Spray cooking grids lightly with nonstick cooking spray or lightly butter the outside of the sandwich before toasting.

• Try different types of breads and fillings. The sandwich toaster toasts the outside and warms the sandwich filling.

• Remove sandwiches with tongs or plastic spatula. Do not use metal knives or forks as they will scratch the nonstick cooking grids.

The light turns on to show that you have power to your Fifth Burner. The light only turns off when the unit is unplugged or does not have power.

No, the heater cannot be removed. Once the unit has cooled down, you can lift the heater out of the way and wipe the drip tray clean.

The single burner is designed to work with 120V, 60 Hz AC power source. The rated wattage is 1200 watts.

Yes, the carrying case is made to safely handle the hot slow cooker or hot cooking vessel. Do not plug the slow cooker in and cook while in the carrying case.

Our slow cookers will boil on the low setting, but only near the conclusion of cooking time (last hour). When a slow process is used to cook meat, the temperature of the contents should be brought up to 125° F within 3 hours and rise quickly to 165°.

No. The slow cooker must maintain a certain temperature in order to kill bacteria.

As per USDA guidelines, meats need to be kept above 140° F to avoid dangers of food poisoning.

For best results, the slow cooker should be at least half-full and no more than 3/4 full.

No, all slow cookers cook by wattage and not temperature, similar to a stovetop. Do not turn the slow cooker on when the cooking vessel is empty.

Most foods can be kept warm for up to 2 hours before the quality of the food begins to decrease.  Foods like soups, stews, chili and spaghetti sauce can be kept warm longer.

No, unless the slow cooker has a defrost function, frozen meats should not be cooked in a slow cooker for food safety reasons.

Modern slow cookers use a higher wattage than older slow cookers in order to kill any bacteria that may be present in the recommended cook time.

A slow cooker is a resistive heating type of appliance and therefore should not create any electromagnetic interference (like a motor driven product can do).

There is no bottom heater in the slow cooker.  There are two heaters that wrap around the sides (typically, one is used for Keep Warm, one is used for Low & both are used on High).

Model number, type number, series code, and wattage information is located on the rating label. The rating label is located on the bottom of your slow cooker.

The cooking vessel, lid and base.

A metal exterior conducts heat from the heating elements located inside the base.

The cooking vessels are measured from the bottom of the vessel to the very top of the cooking vessel's rim where the glass lid sits, without overflowing.

The odor is coming from the heating element as it heats up for the first time. This is called “burn off” and is normal. It should subside within the first use.

Yes. It is normal for condensation to accumulate on both glass and plastic lids. Remember - try not to lift the lid often.

*Helpful hint: Each time the lid is lifted, it lengthens the cooking time.

The crocks are microwave, oven and dishwasher safe. Do not use on stovetop.

Helpful Hint: Crocks are vulnerable to thermal shock, which is a condition caused by extreme changes in temperature. Never put a hot crock in cold water.

Use pot holders of oven mitts to remove the hot crock.

Lifting the lid allows some steam to escape, which can hinder cooking, however, some recipes require you to lift the lid to stir or add ingredients.

A slow simmering boil is normal, however a rapid boil is not.

Yes, many consumers prep their food in the crock the night before and store it in the refrigerator overnight.  Do not expose the crock to sudden temperature change or the crock may crack.  It is not recommended to store leftovers in the crock because it takes too long for the crock to cool to food safe temperatures. 

Yes, the crocks are not glaze finished on the bottom surface.

The lid is intentionally loose in order to let small amounts of steam escape.

Proctor Silex specifications applicable to all slow cookers and their components (including the earthenware crocks) prohibits the product from containing any measurable amounts of lead. Furthermore, the factories that manufacture the earthenware crocks for Proctor Silex are certified ceramic production facilities whose ceramic ware is deemed to satisfy FDA heavy metal requirements. Proctor Silex takes all reasonable steps to ensure that the earthenware crocks accompanying our slow cookers provide safe and satisfactory service to our consumers.

Yes. Although plastic is an insulator, it will heat up somewhat but will not melt.

Toaster Ovens have a ready bell that sounds when the Timer ends.

Open the door to remove the rack, flip it over, and re-install on the correct guides. For illustrations, consult your Use & Care guide.

Always allow at least 1 inch (2.5 cm) between food and heating element.

Toasting bread and frozen pastries - UP

Toasting bagels and most baking - DOWN

Broiling requires use of pan and broiling rack in the UP position (this feature found on selected models).

Hand clean using hot soapy water per your Use & Care Guide. You can place the pan and broil grid in the dishwasher, but this will discolor it.

This information is stated on the bottom of the product. It will vary by model.

Since top browning is generally a quick process, the bottom elements will not affect the results.

There is a hidden spring that closes the door. If the tension in the spring has stretched, the door will not close flush with the unit.

Some discoloration will occur through time and use of the product.

External dimensions by model number:

31122PS: 9.7"H x 16.4"W x 13.1"D

31124: 11.75"H x 18.5"W x 16.3"D

31260: 8"H x 15.2"W x 11.3"D

Check the glass ovenware manufacture's recommendation. Most do not recommend using their product in toaster ovens.

Yes, but do not allow it to come into contact with the heating elements. Do not use to cover the crumb tray.

Non-abrasive cleaners. Do not use oven cleaners.

Broil: top and bottom on some units; top only on others

Bake: top and bottom during preheat, then both cycle

Top Brown: top and bottom on some units; top only on others

Toast: top and bottom

Total Interior Cooking Cavity Dimensions by model number:

31122PS: 6.9"H x 10.2"W x 9.8"D

31124: 7.8"H x 12.2"W x 12.3"D

31260: 7.68"H x 10.2"W x 9"D

Depending on the model, Proctor Silex Toaster Ovens have a crumb tray or drop down door to help clean the bottom.

The model 31122PS and 31260 both fit 4 slices of bread. The model 31124 fits 6 slices of bread.

Do not heat taco shells in Proctor Silex toaster ovens.

Most heating appliances produce an odor and/or smoke when used for the first time. Plug Toaster Oven into an outlet. Turn Function/Temp Knob to 450°F (230°C). Heat at this temperature for 10 minutes. Odor should not be present after this initial preheating.

New toasters may emit an odor during first use. This is normal and does not affect performance. We suggest running the first cycle once without any bread.

Once plugged in, place your food item in a slot. Choose a toast shade by turning the Shade Selector clockwise or counterclockwise. Press the bread lifter down. Press ONE SLICE, BAGEL, or DEFROST if desired. The program will not start until the bread lifter is latched down. When using BAGEL, load the toaster with the cut sides as shown by the icon near slots. When your food is frozen, press DEFROST after the toast cycle has started.

If you use your toaster daily, you should clean your crumb tray daily.

Once your toaster is cool and unplugged, tap the sides to release crumbs (do not turn it upside down. If your toaster has a Slide-Out Crumb tray, slide it out, discard the crumbs, and wipe the tray clean with a cloth. Then slide the crumb tray back into place. If your crumb tray is a drop-down crumb tray, place your finger on the indent or hold tray of the crumb tray on the bottom of the toaster and slide it forward so the tray will swing open. To close, move the crumb tray forward while swinging up and slide back to secure in place. Wipe the outside of your toaster with a damp cloth. Do not use abrasive cleansers that may scratch the outside of your toaster.

To remove food that becomes lodged in the slots of your toaster, disconnect the toaster from the outlet and allow it to cool. Use a nonmetal utensil to loosen food from grill wires, allowing it to fall into the Crumb Tray. Then empty your toaster's Crumb Tray.

Toasting is affected by temperature of bread. Room-temperature bread may toast to a medium color on medium setting. The same type of bread that has been refrigerated may require a darker setting to reach a medium color.

If Toaster is plugged in and elements are not glowing red, food will get toasted. While toasting, elements don’t have to be red to be working properly.

Use to toast only one side of a cut bagel, English muffin, or bun and warm the other side.

Use the icons on the toaster as a guide to know how the bagel should be insterted into the slots.

"Use only on frozen foods that were made to be placed in a toaster. This feature allows additional time for food to thaw and heat through."

Use to cancel or end a cycle.

No. Place a single slice on either slot, press down the lever and press the ONE SLICE button.

The ONE SLICE button ensures even color on both sides of a single bread. Middle heating element is on when toasting starts, and turns off during toasting to prevent overbrowning of one side of bread. We call this, Sure-Toast^TM technology.

Waffle cones are usually thinner than normal waffles. This is normal.

Use the tip of the Cone Roller or heat-proof, non-metal utensils to lift the edge of the Waffle Cone.

Place the Waffle cone on a paper towel on a flat surface. With the paper towel, roll the cone around the Cone Roller and hold firm until set.

For Cone Bowls, place the hot waffle on the bottom bowl and slowly press the top bowl into the bottom bowl.

If the bowl or cones crack, reduce temperature and / or cooking time?

After cooling, use a soft damp, soapy cloth to wipe the outside of the unit and grids of the waffle cone maker.

After cooling, use a soft damp, soapy cloth to wipe the outside of the unit and grids of the waffle cone maker.

Slightly lift the lid. If the waffle cone starts to release, it is cooked; if it doesn't, continue to cook for 1-2 minutes.

The waffle cone is not fully cooked or there is not enough spray on the grids.

The Green Preheat light indicates when the waffle cone is up to temperature after you first plug the unit in. For best results, do not add batter before the green light turns on. After initially preheating, the green light cycles on and off. It should not be used as an indication to let you know your waffle cone is ready.

Note: For best results, allow 2minutes of heating after cooking a waffle cone before starting the next one. Yes, you can set it below the min value. However, this is not recommended as the cooking time will be significantly extended and may not result in the best waffle cones.

Please make sure you are using a Waffle Cone Recipe. Waffle Recipes will not work as well when trying to make waffle cones. You can see our favorite recipe in the Use & Care.

If you are using a waffle cone recipe, you can turn up the temperature to help speed up the cooking time.

Yes, you can set it below the min value. However, this is not recommended as the cooking time will be significantly extended and may not result in the best waffle cones.

The red POWER Light comes on when appliance is first plugged in. This light will stay on until unit is unplugged.

The green PREHEAT Light comes on when the appliance has reached desired temperature. For best results, wait until green PREHEAT Light comes on before adding waffle batter.

The green light will cycle on and off during baking.

At least five minutes.

To protect against a risk of electrical shock, do not immerse cord, plug, or any part of the appliance in water or other liquid. 

The length of the cord used on this appliance was selected to reduce the hazards of becoming tangled in or tripping over a longer cord. If a longer cord is necessary, an approved extension cord may be used. Refer to the product´s Use and Care Manual.

Wipe outside of unit with a damp, soapy cloth. Do not use steel wool, scouring pads, or abrasive cleansers on any part of the unit. Never use sharp or pointed objects for cleaning purposes.

Clean the drip tray by rinsing off excess overflowed batter with hot water; then use a soapy cloth to clean the drip tray and rinse again with hot water.

Save time and prepare waffles ahead! Let them cool and wrap them in plastic, then wrap the waffles and store them in an airtight container in your freezer.

Save additional time in the morning by preparing waffle batter the night before and refrigerating it. Make sure waffle batter reaches room temperature before use. Using fresh batter results in fluffier waffles.

Reheat in a toaster, a toaster oven, or a regular oven.

If your waffles start to stick, the Grids may need to be scrubbed with a nylon brush to remove any cooked-on food particles.

Most waffle recipes can be poured directly onto the nonstick cooking grids. Use a cooking spray for dessert waffles or any recipe with a lot of sugar. If your waffles start to stick, the grids may need to be scrubbed with a nylon brush to remove any cooked-on food particles.

Most waffles are done in about 3 to 5 minutes. Some of the recipes which are made from scratch may take a little longer. Check for doneness at about 3 to 5 minutes. If Cover of Waffle Maker doesn’t lift up easily, then let the waffle cook a minute more before checking again. Another indicator that the waffle is done is when steaming is reduced and stops.

The waffle baker cooks at 400 degrees.

Error Codes “P” shows in display and light flashes.

• Power was off and for food safety, the yogurt should be discarded. “E” shows in display and light flashes.

• Turn OFF (O) and call customer service.

Yes you can.

1. Nondairy yogurt can be made from legume, nut, seed, grain, or coconut milk. Homemade milks culture the best. Purchased milks should contain as few additives as possible.

2. Choose a thickener to add to the yogurt. Without a thickening agent, vegan yogurt will culture but will not set. Follow package instructions as to whether to add before or after heating the milk.

3. Heat the milk to 110°F (43°C). Add vegan starter culture and process according to recipe.

4. Refrigerate to cool. Vegan yogurt will set when chilled. Visit www.foodsafety.gov for more information on safe internal cooking temperatures.

The outcome of your yogurt is dependent on a number of factors, these include: How quickly you warmed your milk initially, how much you cooled your milk after warming, what kind of starter culture you used, what type of milke you used, and how long you processed the yogurt. Make sure to follow the instructions on the starter culture you decide to use for best results.

No, there is not a glass container that comes with or can be purchased to use with this yogurt maker.

Yes, after the set time the yogurt maker shuts itself off.

No, there is only "ON" and "OFF"

Yes, the Yogurt Container is BPA free.

1. Start with sterilized equipment to prevent illness and to eliminate unwanted bacteria that could interfere with the good bacteria used for the yogurt-making process.

2. Most recipes require the milk to be heated to 180°F (82°C). Heating milk changes the structure of the proteins in the milk to make a thicker yogurt. Yogurt can be made without heating the milk; however, the result will be much thinner.

3. Once the milk is heated, cool it back down to 110°–115°F (43°–46°C), the optimum temperature for incubation of yogurt culture.

4. Whisk powdered yogurt starter culture or starter live active yogurt into a small amount of the warm milk. Then stir into the remaining milk. Pour into the yogurt container, cover, and place in yogurt maker. Process according to recipe directions or starter culture instructions.

5. Types of milk, brands of starter culture, starter yogurt, and amount of processing time will all affect the thickness and/or quality of yogurt you make. The longer the processing time, the thicker and more tangy the yogurt. Enjoy experimenting until you find the combination that you like.

Unplug your yogurt maker, then wipe it with a damp cloth and let it dry. Do not use abrasive cleansers or metal scouring pads. The yogurt container and lid can be cleaned in the top rack of the dishwasher.

Making Greek Yogurt

Greek yogurt is made with the same process as regular yogurt. It is thicker than regular yogurt because the liquid or whey has been strained out.

Line a colander with fine cheesecloth and let drain until it reaches desired thickness. For very thick yogurt, let drain overnight in refrigerator.

Yogurt can also be thickened by adding a small amount of nonfat dry milk, pectin, or gelatin with the starter culture.

The whey has protein and nutrients that can be saved to use in breads, soups, smoothies, and shakes.